Orders placed before 12pm are available for next working day delivery. Please be aware this is subject to postcode area; you will have the option to select ‘Next Working Day’ if this is available for your address.

Delivery Rates:

Our deliveries can take place between 7am and 6pm Monday – Friday.

If you are not in when delivery is attempted on the agreed date and there is no safe location for the delivery to be left, then a redelivery charge of £26.99 will need to be paid before we can attempt to redeliver (standard delivery).

For insurance and health and safety reasons our delivery drivers cannot deliver goods into your property. Be ready to check your delivery against your order for any missing, damaged or wrong items. If you receive any broken tiles which cannot be used for cuts, please contact our Customer Support team.

Kerbside Delivery – Orders weighing over 15kg will be delivered on a pallet, using a 18T vehicle with tailift. We offer a kerbside delivery service. Hazards such as grass, steep inclines and gravel will cause an obstruction to the pallet truck meaning the delivery will be made to the closest accessible location. Narrow roads and restricted access may cause a delay to the delivery truck meaning the delivery will be made to the closest accessible location. Narrow roads and restricted access may cause a delay to the delivery. If you think a smaller vehicle is required to deliver your order, please contact us. Delivery dates are estimated, we will try our best to adhere to the delivery date you have chosen, however, circumstances outside of our control may affect this and we will always keep you up to date.

Our deliveries can take place between 7am and 6pm Monday – Friday.